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What profile do Guatemalan contact centers hire, and which programmes train bilingual agents?

According to the cited documentsB2+ pool: not publishedTo be confirmedTalent and labour

Sector's annual training target

30,000 basic English; 15,000 intermediate-intensive; 1,500 English + advanced technical

2018AGEXPORT

The profile the BPO sector predominantly hires is a customer-service agent with B1 English, basic office software skills and, preferably, sales experience (Forbes Centroamérica, December 2024). To feed that pipeline, companies in the sector created the Finishing School program with AGEXPORT in 2015, which placed more than 2,500 people in jobs in its first 24 months; in 2018 the sector set a target of training 30,000 young people a year in basic English, 15,000 in intensive intermediate and 1,500 in English plus advanced technical skills (AGEXPORT Hoy).

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  • Predominant profile hired by BPO

    Customer service agent, B1 English, basic office software, sales experience preferred

    Dec 2024Forbes Centroamérica
  • Finishing School placements

    More than 2,500 people in 24 months

    2015–2017AGEXPORT
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Sources

  • Forbes Centroamérica

    03-dic-2024 · evolución del sector contact center/BPO en Guatemala

    • Predominant profile hired by BPO
    forbescentroamerica.comAccessed Aug 19, 2026Go to the source
  • AGEXPORT

    AGEXPORT Hoy, 05-ene-2018 · industria del contact center/BPO busca duplicar exportaciones

    • Finishing School placements
    • Sector's annual training target
    agexporthoy.export.com.gtAccessed Aug 19, 2026Go to the source
  • AGEXPORT

    Sitio del sector Contact Center & BPO

    • Finishing School placements
    • Sector's annual training target
    sectores.export.com.gtAccessed Aug 19, 2026Go to the source