Contact-center and BPO sector exports
US$750 million
2017 close, identical to 20162017 (AGEXPORT Hoy)AGEXPORTAGEXPORT attributes more than US$730 million a year in foreign exchange to the Contact Center & BPO sector (2025, sector website). In 2016 and 2017 the sector's exports stalled at US$750 million, with an estimated US$50 million lost to regional competitors (AGEXPORT Hoy, January 2018). These are trade-association figures: the central bank (Banguat) publishes the aggregate services balance with no call center breakdown, so there is no official BPO export series and the distinction must always be made when citing.
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- Sector jobs (World Bank study cited by AGEXPORT)≈42,000 direct and 126,000 indirectStudy cited in AGEXPORT HoyAGEXPORTSep 6, 2026
