Call center incentives and the bilingual talent bottleneck

Dossier: Sectors and investment opportunities08-sectores.md
Domain: Call centers and BPOsectores/bpo
Room: Economy/economia
Audited: not audited

Decree 29-89 explicitly covers call centers: a 10-year income tax exemption and suspension of import duties, according to Concilia GT; the primary legal text is available through SICE/OAS. The honest constraint is the limited supply of bilingual talent: the sector's job fairs offer English scholarships alongside the vacancies (Guatemala.com, 2024).

The research is written in English; quoted figures, source names and the titles of legal instruments stay in the language their source published them in.

Figures

Income tax exemption under Decree 29-89 (call centers)Concilia GT / Decreto 29-89: 10 years + suspension of import taxesin force 2025

Caveat

the scope of the benefit is to be confirmed in the text of Decree 29-89

Sources

Concilia GT — Zona franca, ISR Guatemala: beneficios 2025concilia.com.gtconsulted Aug 19, 2026
Decreto 29-89 — Ley de Fomento y Desarrollo de la Actividad Exportadora y de Maquila (SICE/OEA)sice.oas.orgconsulted Aug 19, 2026
Guatemala.com — Feria de empleo para call center en Guatemala 2024guatemala.comconsulted Aug 19, 2026

Related records

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