Jobs and economic weight of the contact center and BPO sector
- Workforce, education and talent
- The labor force, in numbers
- Audited
According to Forbes Centroamérica (3 December 2024), the contact center and BPO sector generates 55,000 direct formal jobs paying up to twice the minimum wage, and 138,000 indirect jobs; it pays an annual wage bill of more than Q11,000 million and contributes Q2,700 million a year in taxes and social security. The sector grew by an average of 17% a year over the past five years and requires around Q40,000 of foreign investment for each new job. In January 2018 AGEXPORT reported 42,000 direct and 126,000 indirect jobs, implying an increase of 13,000 direct positions in almost seven years. The number of seats and of companies is private trade-association data and is not published.
The research is written in English; quoted figures, source names and the titles of legal instruments stay in the language their source published them in.
Figures
- Direct formal BPO jobs
- 55,000 (wages up to twice the minimum)
- Indirect BPO jobs
- 138,000
- Sector's annual wage bill
- > Q11,000 million
- Tax and IGSS contribution
- Q2,700 million/year
- Sector's average annual growth
- 17% (last 5 years)
- FDI per new job
- ~Q40,000
- Direct / indirect jobs (series)
- 42,000 / 126,000
Caveat
Sources
Related records
- Labour force magnitudes: working-age, active, employed, unemployed
- The labour force by sex: men and women
- Indigenous peoples' share of the working-age and active population
- Participation, unemployment, underemployment and informality rates 2024–2025
- Average monthly labour income and the urban-rural gap
- Informality and unemployment by territorial domain and sex
This layer is research: read from public sources by the archive's own team, every claim cited with the date it was consulted, and audited where it is marked so. It has not entered the verified store — no figure here was fetched back from its source or stamped with a retrieval time — so it wears no red provenance numeral and never mixes with the verified figures.